Shipping & Returns
Shipping Policy
Welcome to Madame G - Unique Embroidery and Art's shipping policy. We are dedicated to providing a seamless and reliable shipping experience for our customers. Our packaging is carefully designed to ensure that your unique embroidery and art pieces are delivered in perfect condition. We aim to be transparent with our shipping costs and methods, so you can shop with confidence knowing what to expect.
Return & Exchange Policy
Returns
You have 30 days from the date of purchase to request a return.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days, and the amount will be credited back to your original payment method.
Non-Refundable Items
Custom or personalized items.
Sale items or gift cards.
Digital Products
Exchanges
We only replace items if they are defective or damaged.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Shipping & Processing Times
Please note that all orders require 1-3 business days for processing before shipment. Delivery times vary depending on your location:
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Shipping time to México 3-5 business days.
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Shipping time to USA 3-5 business days.
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Shipping time to the Rest of the World 15 business days.
Delivery times are estimates and may vary due to customs delays or unforeseen circumstances.
For questions about your order, contact us at madamegembroidery@gmail.com or +52 664 3476699 (Se habla español)